Key Responsibilities
Customer & Site Management
- Act as the primary liaison with client site management, ensuring seamless technical, commercial, and operational engagement.
- Maintain strong stakeholder relationships through consistent communication, responsiveness, and problem-solving.
- Address client expectations proactively and align organisation service delivery with client performance standards.
KPI & Compliance Oversight
- Ensure achievement of all client and organisations KPIs and SLAs, including safety, productivity, and quality metrics.
- Maintain full compliance with statutory, regulatory, and contractual obligations.
- Implement systems to monitor and report KPI performance, minimizing penalties and ensuring operational excellence.
- Drive a culture of accountability and compliance within all site teams.
P&L and Business Management
- Take full ownership of the complete P&L of the business.
- Monitor financial performance and optimize resource utilization.
- Identify new synergies to enhance profitability and overall business performance.
- Ensure sustained profitability through effective pricing, margin improvements and strategic cost control.
Operational Excellence & Safety Leadership
- Oversee all operations to ensure safe, efficient, and cost-effective execution in line with organisation and client standards.
- Enforce strict adherence to QUENSH policies (Quality, Environment, Safety, Health) and internal work instructions.
- Lead continuous improvement initiatives and maintain zero-incident performance across all shutdowns and maintenance activities.
- Promote safety awareness and proactive risk mitigation across all workforce levels.
Contract Performance & Risk Management
- Monitor commercial aspects of the contract, ensuring profitability and alignment with business objectives.
- Manage contractual performance, ensuring services are delivered efficiently through optimal use of manpower and resources.
- Identify and mitigate risks that may impact service delivery, client satisfaction, or commercial outcomes.
- Drive invoicing, and financial accuracy cost control processes to ensure contract sustainability.
Team Leadership, Training & Resource Planning
- Lead and mentor business support teams to drive a high-performance culture.
- Partner with HR for manpower planning, recruitment, and resource deployment for shutdown and maintenance activities. Optimize resource allocation and ensure long-term contract sustainability through strategic workforce planning.
- Develop strategies for resource optimization, cost control, and long-term contract sustainability.
- Implement robust training and development programs to build workforce competency and career progression.
Problem-Solving & Stakeholder Engagement
- Identify operational issues, performance gaps, and risks, and collaborate with both organisation internal teams and client stakeholders to implement corrective actions.
Innovation & Technology Adoption
- Promote adoption of SMART systems & tools to improve efficiency and performance monitoring.
- Encourage innovation and new technology initiatives to enhance reliability, cost efficiency, and service delivery.
Key Skills
- Strategic and analytical thinker
- Techno commercial acumen
- Team-oriented leadership style
- Strong decision-making and problem-solving ability
- Good interpersonal & negotiation skill
- High resilience and adaptability under pressure
- Innovative & technology focused approach
- Must have Willingness to travel as needed.
Key Performance Indicators (KPIs)
- Operational performance and workforce productivity
- Contractual profitability and margin achievement
- Relationship management and client satisfaction
- Compliance and penalty avoidance
- Internal team leadership and coordination
Qualifications & Experience
- Bachelor’s degree in Mechanical engineering or a related field.
- 15 years of experience in Oil & Gas contracting industry, with minimum 5 years in a senior leadership role, managing maintenance & shutdown contracts.
- Proficient in Primavera P6, MS Project, SAP / ERP systems, and MS Office Suite.
