India Quality Head

Job Purpose

• To provide leadership to the Quality Process across multi-site locations in continuously achieving Quality Excellence in all realms of product, process, procedures, and sustaining efficiency & effectiveness defined by company policies and regulatory framework by cross functional collaboration and meeting customer needs and expectations.

Key Responsibilities

Policy & Quality System and Operations

• Work closely with the Head of Conversion, Plant Head and Business Creation team to set up process strategy in line with organization strategy and achieve organizational objectives.
• To set up the Quality System and procedure for the organization and ensure regular review CQA Audits and Vendor Audits.
• To ensure Quality processes and improvement initiatives are driven with focus and rigour keeping compliance with the established standards.
• To ensure that necessary / critical changes in controlled documents for quality control measures are done periodically / as and when changes happening in order to guarantee the achievement of the defined quality objectives and standards. Periodic supervision and review of policy, manuals and SOP’s.
• To ensure culture of Management of Change is continuously fostered and sustained in realms of Quality related matters
• Key member of Pre-Safety Start-up Review (PSSR), Job Safety Analysis (JSA) committee and Factory Operations Team
• To ensure that validations are performed on equipment, processes and software used in manufacturing and testing of product.
• Ensure all activities are performed in accordance with IMS
• Manage and lead a group of Quality Teams and ensure that all tasks are performed according to business rules, guidelines and standard operating procedures.
• Responsible for overall resource management within the quality Process.
• To review all CEP projects, SMS and block stocks and ensure effectiveness and efficiency in the process
• Develop and implementation of Digital strategy for the Quality vertical

Customer Delight & Continuous Improvement

• Ensure a high level of collaboration with external partner groups e.g. Key customer and functional teams inclusive of Innovation, operations, business creation to meet joint accountabilities.
• Ensure the development of processes and procedures to meet global product safety/regulatory, reporting requirements. Review of Customer query and complaints resolutions.
• Management of non-conformance and corrective and preventative action systems including the control of further processing and delivery of non-conforming product until any deficiencies or unsatisfactory conditions have been corrected.
• Comparing and aligning quality goals with industry standards.
• Host and lead ISO and other regulatory authority audits.

Sustainability, Culture & Ethos

• Responsible for inducing Quality consciousness throughout the organization and champion Quality and continuous improvement initiatives.
• Represent Quality of the organization at internal and external meetings.
• Lead and support functional projects through Quality Council.

Leadership & People Development

• Responsible for reporting on the performance of the QA process to Board and GOC along with review of monthly MIS.
• Build the Quality team, manage the function and direct the team. Provide regular mentoring, and coaching to Quality team members, ensure the success of the team’s manual and automation efforts.
• Discuss and set up development plans for all team members together with section in charge and People Energy (Talent Nurturing) Process to further develop individual’s skills and potentials.
• Responsible for overall training strategy based on Mapped Competency and Skill Matrix. Support the training of other Process in Quality/Safety related procedures/regulatory obligation.

Desired leadership competencies:

• Managing Vision & Purpose; proven leadership experience and demonstrated track record of delivering results within timelines and cost
• Strategic Agility
• Leading from the front
• Hands-on approach (as and when required); Ability to roll-up his sleeves and get into the depth of an issue
• High accountability & ownership, work seamlessly with cross functional teams
• Resilience & grit
• Managing Innovation
• Building Trust; ability to inspire and influence
• Building Effective Team
• Stakeholder management
• Interpersonal Skills

Key Skills:

• Critical Thinking / Analytical in nature; ability to connect the dots & have a macro view
• Knowledge of best practices, current Quality Standards and Regulations impacting the Surfactants industry, International Standards, GLP, and GMP
• Must have an excellent understanding of the manufacturing process at the sites
• Risk Identification & Risk Management
• Strong communication skills to ensure QA vision is understood and implemented correctly across all levels of management and peers within the organization.
• Ability to manage complex projects involving multiple functions.
• Ability to motivate a team, recognize good talent and bring out the best out of each individual.

Qualification & Experience:

• Ph.D. Organic Chemistry is a must
• 15-20 + years of experience in the QA/QC of Chemical manufacturing organization
• Sound chemistry knowledge
• Quality Control: familiarity with analytical techniques including wet analysis and instrument analysis
• Quality Assurance: understanding of various systems including ISO 9000, ISO 14000 and OSHA
• Experience of managing multiple locations and multiple sites
• Knowledge of ISO 9000/14000/OSHA
• Age: up to 52 years