Head – IT Infrastructure

Job Purpose

• The Executive will lead the IT Infrastructure function, providing strategic direction and oversight for the design, development, and operations of IT systems that support business needs. The role covers end-to-end management of technical architecture, infrastructure engineering, operations, and IT service delivery. The Executive will collaborate closely with the CISO to execute security-related infrastructure initiatives and ensure alignment with enterprise security standards.

Key Responsibilities

• Lead and manage the IT Infrastructure strategy, ensuring alignment with the organization’s digital agenda, business continuity, and growth plans across India and international locations.
• Oversee the design, procurement, deployment, and management of IT infrastructure, including hardware, networks, servers (on-premises and cloud), storage, collaboration tools, and security systems.
• Drive modernization initiatives such as network security enhancement, NAC implementation, cloud adoption, and execution of the infrastructure roadmap through 2027.
• Define the infrastructure architecture to ensure scalability, high availability, and optimum performance.
• Establish and manage budgets, procurement, financial models, and vendor relationships through SLAs and RFPs, ensuring cost-effective and compliant operations.
• Build and lead a high-performing IT infrastructure team responsible for operations, end-user support, network and server management, storage, OT systems, and asset management.
• Identify, evaluate, and implement emerging technologies and automation solutions to enhance efficiency, security, and collaboration.
• Ensure infrastructure support for new offices, branches, and manufacturing locations, including local and remote setups.
• Partner with the Head of Cybersecurity to implement robust security frameworks such as PAM, WAF, and Zero Trust Architecture (ZTA).
• Maintain system stability and resilience through proactive monitoring, patch management, and adherence to IT policies and audit standards.
• Define and execute data backup, archiving, and retention strategies with strong governance and compliance to ITGC, IFC, and enterprise policies.
• Deliver efficient IT services focused on user experience and high internal customer satisfaction.
• Collaborate with cross-functional IT teams (Applications, Analytics, Security, Digital, Manufacturing) to ensure integrated solutions.
• Implement program governance models and oversee project performance to ensure timely and quality execution.
• Prepare and implement business continuity and disaster recovery plans to ensure uninterrupted operations.
• Manage enterprise-level IT risks in coordination with the risk management function, ensuring timely mitigation.
• Represent the organization at industry events and forums to share best practices and enhance visibility.
• Mentor and develop team members to strengthen technical, security, and leadership capabilities.

Key Performance Indicators

• Business continuity and SLA adherence, ensuring high system uptime and availability of all digital assets.
• Execution of IT SIF initiatives for the business group.
• Timely and quality project delivery with stakeholder satisfaction.
• Effective and optimal utilization of IT budgets.

Key Competencies

• Lead change management initiatives to enhance ITSM processes, controls, and compliance.
• Drive cost optimization through informed evaluation and negotiation of technology investments.
• Ensure compliance with infrastructure audit and security standards, maintaining readiness for reviews.
• Build strong stakeholder relationships across business units and geographies.
• Demonstrate strategic thinking and sound business acumen to align technology with business goals.
• Lead, mentor, and develop multi-functional teams for high performance and accountability.
• Communicate effectively across all levels through both in-person and virtual channels.
• Stay current with emerging technologies and industry best practices.
• Apply strong analytical and problem-solving skills with an innovative, root-cause-driven approach.
• Willing to travel occasionally across India for strategic initiatives.

Qualification & Experience

• Graduate or Postgraduate in Engineering (B.E./B. Tech /M.E. /M. Tech); MCA preferred
• 20 years+ overall experience, including 16–18 years of hands-on expertise in IT Infrastructure and collaboration software (including ITSM tools like ManageEngine and platforms like Office 365 & Zoom)
• Experience in business applications is an added advantage
• Exposure of leading IT Infrastructure in an Engineering set up would be preferred
• Hands-on experience managing cloud environments — primarily AWS and extensive exposure to SaaS-based applications.